Shipping policy

Shipping policy :

All orders will usually be shipped within 5 working days unless there’s an order placed with items that are in stock and an item that is on pre-order, all items will be shipped together once the pre-order item is received.

Canadian, US and rest of the world Orders will be based on Canada post postal rates by weight and size. 

Any import taxes and fees that are imposed on international orders are completely dependent on the country that you are ordering from. 

If you are ordering from outside Canada or the U.S. the best way to find out if you will be charged any import fees is to contact your local postal service.

We at DUSTY WAX take great care of every order. 
We will pack your items in a sturdy mailer with inside protection. 

If something happens during transit (postal or other carriers) and your package gets lost or damaged, you will have to open a dispute directly with the carrier. 

If you want your package to have extra protection  and/or insured, please contact us orders@dustywax.com . Note that this will add fees. 

Before charging you, we will confirm you agree to the cost of the extra protection/insurance.